PCA's New SmileBack Feature

PCA Technology Solutions has implemented a new feature for our clients when needing service desk assistance. It is our SmileBack survey.

Once a service ticket is closed and the client’s issues are resolved, they will be receiving a quick SmileBack survey. The survey is intended to rate their customer service experience in one simple click. Clients choose between a smile, a frown, or indifferent face, with optional feature to leave further comments as needed.

Our hope is that this feature will allow us to up the game in delivering #WorldClassIT by knowing exactly when to celebrate and when to improve. We value the opinions of our clients and encourage all to SmileBack!


Sign Up for Our E-Newsletter

Every month, we'll send you our latest blogs, news and announcements.

News & Articles

On course for a good hacking

A story of how easily hackers could hit a hole-in-one with the computer network of a premier golf club in the UK. The post On course for a good hacking appeared first on WeLiveSecurity

Read More

Watch out for these scams, targeting Amazon’s customers

Most people are fans of the convenience Amazon brings to online shopping, and that’s precisely what cybercriminals are betting on. The post Watch out for these scams, targeting Amazon&...

Read More

Watch out for these scams targeting Amazon customers

Most people are fans of the convenience Amazon brings to online shopping, and that’s precisely what cybercriminals are betting on. The post Watch out for these scams targeting Amazon c...

Read More
 

Call or Text

1-833-YOUR PCA

Business texting is possible with VoIP. Learn more today!

Nashville Virtual Office

Main Office

12824 Cantrell Road, Suite 200
Little Rock, AR 72223
View on a map

Bentonville Office

Grit Studios
125 West Central Avenue, Suite 200
Bentonville, Arkansas 72712
View on a map

How can we help your business?

Top